Support

Need help with uploads, results, or billing? Email support@matchcraft.app.

What to include

  • The email on your account (or the provider you used, e.g. Google)
  • What you were trying to do (Upload, Unlock, Buy credits)
  • Any error message you saw
  • If relevant: the approximate time it happened and your timezone

Common issues

I can’t log in

If you signed up with Google, use the Google button on the login page. If you used email/password, double-check spelling and try again.

My upload won’t work

We accept JPG/PNG. If an image is large, try a smaller file. Also try a different browser or disable aggressive ad/script blockers.

Unlock says “Insufficient credits” after purchase

Payments can take a short moment to confirm. Wait a few seconds, refresh, and try again. If it still fails, email us and include your account email and the time of purchase.

My results page shows “Job not found”

Make sure you’re signed into the same account that created the job. If you opened the link from another device, sign in first, then revisit the link.

Billing

Credit purchases are processed by Stripe. For billing help, include the email on your MatchCraft account and the approximate purchase time.

Response time

We typically respond within 1–2 business days.